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A HISTORY OF SERVICE

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Cecil McCord started working in the garage door industry in high school; painting doors and sweeping the shop. He went on to found Garage Doors of Indianapolis in 1979. For the first three years, McCord was the “Cecil-of-All Trades,” changing clothes—and vehicles—several times a day, from service to sales all the while answering the phone and attending meetings. He did it all in the early years, refusing to draw a salary so the company could grow.

01. Company Growth

Grow it did. In 1985, Garage Doors of Indianapolis moved to its current location, bringing with it, a tradition of quality and service. The company’s physical growth mirrored employee growth and expanded offerings.

02. Locally Owned

Always locally owned and operated, Garage Doors of Indianapolis has adapted to changing needs by following consumer trends. In the late 70s and early 80s as the fast food generation embraced immediate gratification, so did Garage Doors of Indianapolis.

03. Respecting the Customer

Central to Garage Doors Of Indianapolis’s service: “respect for the customer.” When on a call, technicians sweep the garage floor when finished. Service calls are a kept at a set fee rather than an hourly rate and emergency service is available 24 hours a day.

04. A Word From Our Owner

As McCord says, “People don’t think about garage doors until there is a problem. When there is a problem, they want it fixed immediately—they want out of their garage.”

Company History

As a hands-on CEO and President, McCord worked with an advertising expert to boil down the company’s spirit into one core message. Out of that, “Call us this morning, for service TODAY!” was born, and Central Indiana has remembered it ever since. It’s not just Indianapolis. The area of service is vast—from Martinsville to Lafayette to Anderson to Sheridan to Plainfield, Kokomo, Bloomington and more.

Careful attention is given to each and every customer. Recent restructuring ensures that the needs of all customers will be met to the highest satisfaction by establishing separate VPs that preside over the residential, commercial and contractor areas so specific and meticulous detail can be given to each area.

With more responsibility delegated to the vice presidents, McCord is looking forward to going out on service calls with service techs and installers from time to time, so don’t be surprised to see him if he comes to your door.

In today’s technologically advanced times, the web has come to the forefront of service. With online parts ordering already in place, McCord anticipates the day that consumers who choose to book their service calls online will be able to do so—so in that spare 10 minutes a customer might have at 11:30 p.m. they could book a call for the next day and check another item off the list.

You can’t talk about Garage Doors of Indianapolis and service without mentioning corporate philanthropy. Service means something special to the Garage Doors of Indianapolis staff. Longtime supporters of the Nicaraguan Resource Network administered through Northview Church in Carmel, Ind., the company has given money to support orphaned and needy children of Nicaragua.

Furthermore, employees have had the opportunity to travel for mission work through NRN at the company’s expense and on company time.

In 2003, Garage Doors of Indianapolis proudly adopted Riley Hospital for Children through the “WENS Radiothon for Riley” as a way to support the special hospital that does such amazing things for our littlest friends and neighbors.

As a company committed to providing the highest level of service to our customers, it only makes sense that we commit ourselves to another institution that takes such good care of their littlest customers. A percentage of all Garage Doors of Indianapolis sales will go to Riley Hospital.

Garage Doors Of Indianapolis offers excellent value to homeowners by providing a wide selection of brands, quality, colors and design of windows and doors to meet each individual’s needs.

Customer Testimonials

This is the second time we have used Garage Doors of Indianapolis for our tune-ups. Their customer service is always above and beyond. I spoke with Dee on the phone who was very friendly and quick to respond. She also gave me a quote and outlined the pricing so there were no unexpected expenses. She set up a same day appointment and the crew that came to do the tune up was prompt and efficient. They answered all of my questions and got the job done quickly. We highly recommend Garage Doors of Indianapolis!Sarah Harker
I accidentally backed into my (partially) closed garage door. I called Garage Doors of Indianapolis and made an appointment for inspection and repair. The serviceman, Hunter, was great! He arrived when scheduled, analyzed the problems with our garage door, and explained the options for repair completely, I selected the attempt to repair the door instead of replacing the damaged 2 panels. Hunter did a great job on the repairs so that the damage is almost unnoticeable now. Beyond my expectations. Hunter is also friendly and pleasant, but professional. I think he’s an asset to this fine company.Mike Cook
I accidentally backed into my (partially) closed garage door. I called Garage Doors of Indianapolis and made an appointment for inspection and repair. The serviceman, Hunter, was great! He arrived when scheduled, analyzed the problems with our garage door, and explained the options for repair completely, I selected the attempt to repair the door instead of replacing the damaged 2 panels. Hunter did a great job on the repairs so that the damage is almost unnoticeable now. Beyond my expectations. Hunter is also friendly and pleasant, but professional. I think he’s an asset to this fine company.Mark Wittleder