A History of Service
Cecil McCord started working in the garage door industry in high school; painting doors and sweeping the shop. He went on to found Garage Doors of Indianapolis in 1979. For the first three years, McCord was the “Cecil-of-All Trades,” changing clothes—and vehicles—several times a day, from service to sales all the while answering the phone and attending meetings. He did it all in the early years, refusing to draw a salary so the company could grow.
Grow it did. In 1985, Garage Doors of Indianapolis moved to its current location, bringing with it, a tradition of quality and service. The company’s physical growth mirrored employee growth and expanded offerings.
Always locally owned and operated, Garage Doors of Indianapolis has adapted to changing needs by following consumer trends. In the late 70s and early 80s as the fast food generation embraced immediate gratification, so did Garage Doors of Indianapolis.
Respecting the Customer
Central to Garage Doors Of Indianapolis’s service: “respect for the customer.” When on a call, technicians sweep the garage floor when finished. Service calls are a kept at a set fee rather than an hourly rate and emergency service is available 24 hours a day.
A Word from Owner
As McCord says, “People don’t think about garage doors until there is a problem. When there is a problem, they want it fixed immediately—they want out of their garage.”
Careful attention is given to each and every customer. Recent restructuring ensures that the needs of all customers will be met to the highest satisfaction by establishing separate VPs that preside over the residential, commercial and contractor areas so specific and meticulous detail can be given to each area.
With more responsibility delegated to the vice presidents, McCord is looking forward to going out on service calls with service techs and installers from time to time, so don’t be surprised to see him if he comes to your door.
In today’s technologically advanced times, the web has come to the forefront of service. With online parts ordering already in place, McCord anticipates the day that consumers who choose to book their service calls online will be able to do so—so in that spare 10 minutes a customer might have at 11:30 p.m. they could book a call for the next day and check another item off the list.
You can’t talk about Garage Doors of Indianapolis and service without mentioning corporate philanthropy. Service means something special to the Garage Doors of Indianapolis staff. Longtime supporters of the Nicaraguan Resource Network administered through Northview Church in Carmel, Ind., the company has given money to support orphaned and needy children of Nicaragua.
Furthermore, employees have had the opportunity to travel for mission work through NRN at the company’s expense and on company time.
In 2003, Garage Doors of Indianapolis proudly adopted Riley Hospital for Children through the “WENS Radiothon for Riley” as a way to support the special hospital that does such amazing things for our littlest friends and neighbors.
As a company committed to providing the highest level of service to our customers, it only makes sense that we commit ourselves to another institution that takes such good care of their littlest customers. A percentage of all Garage Doors of Indianapolis sales will go to Riley Hospital.
Garage Doors Of Indianapolis offers excellent value to homeowners by providing a wide selection of brands, quality, colors and design of windows and doors to meet each individual’s needs.